Counselling is a relationship. A special form of communication. Listening (to what the client means to say). But not giving advice. Counsellors do not impose conditions, or expectations upon clients. Offers empathy not sympathy, client empowerment, confidentiality.

Confidence in the clients potential for self-determination, obscured to the client maybe through stress. Helping clients clarify their own problems, assisted by non-judgemental and empathic presence of counsellor. Who does not expect any help or favours in return unlike friends.

People can't be forced into counselling. They must be willing. Any force of any kind will produce negative results. Their childhood may have been full of advice and being told what to do, and inwardly resent it. To gain understanding of themselves and their emotional problems and become more self directed other people's opinions and views become less important.

If a client arrives at a conclusion or a plan of action from their own thoughts, then they will have more confidence and belief in it being right than if they are just told what to do.

Problems that people seek counselling with: Bereavement, past relationship, addictions, physical illness, phobias, obsessions, work problems, depression and anxiety, crisis situations, eating disorders, social problems, bulling, harassment at work, gambling, job loss, rape and assault, development crises, sexual identity.

People are confounded by their own behaviour, inspite of a desire to change. One of the most common problems is a lack of self-awareness and personal insight. Training includes own personal development and self-awareness.